Refund policy

Returns

All Sales are Final. Please carefully read all product descriptions and notations before placing the order. We do not accept any returns or exchanges, no exceptions.

Our products are handmade in small batches to ensure quality and consistency.

If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date. Packages that are returned to the sender (Tanga Organics) will be refunded; shipping charges will not be refunded.

An item that is out of stock will be refunded or replaced with a similar item at the company’s discretion. This does not happen often, but it is possible. We apologise for the inconvenience that this may cause.

An item that is out of stock will be refunded or replaced with a similar item at the customer’s discretion, or the customer can wait 3-5 business days until it is restocked. Missing items need to be reported within 3 days of the delivery date.

Refunds (if applicable)

Refunds will be handled on a case-by-case basis at the discretion of the company (Tanga Organics), where the company agrees that a product/item is not to the mutual satisfaction of both customer and company. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Please note that funds may take a few days to become available, depending on your bank and credit card companies.